We are Fethr Insight. We uncover trends and predict the future of the travel and mobility industries.

We leverage proprietary technology to place customer experience data at the heart of decision making for our clients and partners. This enables them to innovate faster, reduce risk in decision making, optimize services, cut costs and identify further revenue-generating opportunities. We provide this expertise to the travel and mobility industries through two products:

TSP Reports

Trend Surfacing & Prediction (TSP) Reports are data-driven, consultative insight products.

TSP Reports have been designed to surface trends and give a predictive view of what is going to happen next, with the intent of reducing risk and enable sharper decision making for our client’s businesses.

Delivered regularly, TSP Reports focus on trends and near-term predictions related to your brand and 4 other brands of your choosing for benchmarking and comparison purposes.

For more information download our product sheets:

Covid19 Aviation Report Cover


Exploring the pandemic from the view of passengers, this TSP is focused on short to mid-term trends related to the COVID19 pandemic.


Category Exploration Audits are data-led consultative engagements that unpack topics, audiences, business opportunities and challenges in unrivaled detail.

CEAs focus on longer term trends and predictions, starting with the building of bespoke queries and topic expansion models relevant topic in question.

For more information download our product sheets:


Our Route Forward CEA presents a clear path back for travel businesses. This product includes an an in-depth exploration, strategic recommendations and future predictions around 8 key passenger battlegrounds, identified from 900m+ passenger conversation dataset.

Battlegrounds are the insight platforms identified in the COVID-19

Trend Surfacing & Prediction Report:

  • Return to travel
  • Customer Service & Loyalty
  • Flight Disruption
  • Negative Travel Outlook (reluctance to fly)
  • Financial Concerns
  • Safety & Sanitation
  • Food / Catering Onboard
  • Communications

To find out more

Please get in touch

Covid19 Aviation Report


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